Vertical Communications (VRCC.OB)("Vertical"), a leading provider of next-generation, IP-based phone systems and voice applications that help businesses better serve their customers, announced today that the aviation industry's foremost supply chain management provider and a non-profit are deploying Vertical's award-winning TeleVantage® IP-PBX and Contact Center.
TeleVantage is a feature-rich, software-based solution that combines an innovative IP-PBX with a suite of high-value voice applications, including unified messaging, personalized call-handling rules, comprehensive call recording and a robust contact center. TeleVantage also features ViewPoint, an award-winning graphical user interface that increases employee effectiveness by providing access to hundreds of phone system features through an intuitive, Web- or Windows®-based environment.
Aerospace Products, (API) a wholly-owned subsidiary of First Aviation Services, Inc. (NASDAQ: FAVS - News), is the aviation industry's leading provider of parts and innovative distribution and supply chain management solutions. In order to optimize its record-of-service to aircraft operators, manufacturers and MRO providers, API turned to Vertical's TeleVantage 7 to handle and route 150-200 international inbound calls per hour for its global order entry system.
According to Greg Myers, senior customer service manager at API, "TeleVantage allows API to be the most effective contact center I've ever worked with. It lets our agents handle 95% of our customers' calls within 30 seconds or less, exceeding industry benchmarks." He added, "Its flexibility allows us to enhance our order entry system to accommodate customers' unique purchasing needs. For instance, we use TeleVantage's Call Classifier to identify calls from our top tier customers and intelligently route these calls to the appropriate agent." As an industry veteran of IP contact centers, Myers also appreciates the value that TeleVantage's Windows-based interface, ViewPoint, brings to the company's international contact centers. "ViewPoint allows me to see a dynamic real-time view of everything that's going on in the center," he said. "At the same time, ViewPoint's ease-of-use lets agents intuitively drag and drop calls to transfer or conference, point and click to call contacts, or listen to voice mail," he noted.
The Oregon Society of CPAs is a professional membership organization with more than 4,600 members and seven local service areas statewide. According to Phyllis Barker, the Society's vice president of administration and finance, increasing operational efficiency and staff productivity helps the Society provide better service for its diverse membership.
The Society selected TeleVantage 7 because of its ease-of-use and cost savings. Barker also emphasized the merits of ViewPoint, which enable the staff to point and click to play voice messages, place and receive calls, manage multiple active calls, access contacts, and allow users to see each other's availability in a Windows-based interface. She said, "ViewPoint allows our staff to respond more professionally to ensure the desired customer service experience for our members." As a non-profit looking to reduce costs, the Society also employs TeleVantage's Direct Inward Dialing (DID) feature, which allows members to dial a staff number directly thereby bypassing an auto-attendant. DID also eliminates the number of phone lines the Society leases resulting in additional savings.
"TeleVantage's functionality is the engine behind increased productivity and improved customer service for many businesses," said Dick Anderson, executive vice president and general manager of Vertical Communications. "TeleVantage provides companies of all sizes with a competitive edge by converting their telephone system into a powerful business tool."
About Aerospace Products International
Aerospace Products International, Inc., headquartered in Memphis, Tenn., is the leading provider of innovative distribution and supply chain services for the aviation industry. API distributes aircraft parts and related products and components to manufacturers, maintenance providers, and operators of some of the most widely used commercial and general aviation aircraft. In addition to its product supply services, API offers the aviation industry extensive supply chain management and third-party logistics services and solutions, including forecasting and procurement services, inventory management, rotables management, and product sales. API also offers overhaul and repair services for brakes and starters/generators, and builds custom hose assemblies. Its parent company, First Aviation Services Inc., (NASDAQ: FAVS - News) is a worldwide leader in providing services to operators of some of the most widely used military, commercial and general aviation aircraft. More information is available at www.apiworldwide.com and www.firstaviation.com.
About Oregon Society of CPAs
Established in 1908, the OSCPA is a professional association for Oregon CPAs with over 4600 members. For more information visit www.orcpa.org.
About Vertical
Vertical Communications, Inc. is a leading provider of next-generation IP-based voice and data communications systems for business. Vertical combines voice and data technologies with business process understanding to deliver integrated IP-PBX and application solutions that enhance customer service and business productivity. Vertical's customers are leading companies of all sizes - from small to large and distributed - and include CVS/pharmacy, Staples and Apria Healthcare. Vertical is headquartered in Cambridge, Mass. and delivers its solutions through a worldwide network of systems integrators, resellers and distributors. For more information, please visit the company's Website at www.vertical.com.
"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995
Statements regarding the future growth and potential opportunity of the IP-PBX telephony market and future market demand for our products and services, our prospectus for future expansion of our international presence, our ability to provide our customers with products, services and customer support they consider beneficial and cost-effective, our revenue growth as a result of responding to the market opportunity presented, our ability to expand our position as an industry leader, as well as other statements that are not historical facts are "forward-looking statements." These forward-looking statements rely on a number of assumptions concerning future events and are subject to a number of risks and uncertainties that could cause actual results to differ from those contained in the forward-looking statements. These include, but are not limited to, uncertainties surrounding whether the IP-PBX telephony market will grow as projected and present opportunities in the future; whether market opportunity will present itself in the United States and Europe and whether we will be able to capitalize upon such opportunity; whether we will be able to successfully execute our business strategies; whether our customers will perceive our products, services and customer support as valuable and beneficial; volatility in our stock price as a result of the matters discussed above; the volatility of gross margins, to reduce operating expenses, and to manage cash flows (and the timing and degree of any such improvements in gross margins, reductions in operating expenses and management of cash flows); failure to integrate in an efficient and timely manner acquired companies; failure to retain and attract key employees; or difficulties and other factors detailed in the Company's filings with the Securities and Exchange Commission, including the most recent filing of Form 10-Q.
Trademark Information
Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. Artisoft, TeleVantage, InstantOffice, Comdial, Vertical Networks, XTS-IP, Telenium(IP) and StarPlus are registered trademarks of Vertical Communications, Inc. Windows is a registered trademark of Microsoft Corporation. All other brand and product names are used for identification only and are the property of their respective holders.
Source: Vertical Communications Inc.
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